Terms & Conditions

Vagner Caetano Solutions LLC, trading as VC Clean Co. ("VC Clean Co.," "we," "us") provides residential and commercial cleaning services in South Carolina and select additional states. The specific scope, frequency, and pricing of services are agreed upon at the time of booking. VC Clean Co. reserves the right to decline or discontinue services at its discretion.

A booking is considered confirmed once you receive a written confirmation from VC Clean Co. via email or through your client account. Estimated prices provided through our online calculator are indicative only; final pricing is confirmed at booking. Pricing may vary based on the actual condition of the property at the time of service.

We understand that life happens. Here is how our policy works, fairly and transparently:

• More than 24 hours' notice: You may cancel or reschedule your booking at no charge.

• Between 12 and 24 hours' notice: We will issue a 50% credit to your account, redeemable on any future booking within 12 months.

• Less than 12 hours' notice: The full booking fee is forfeited, as this prevents us from filling the slot.

• First-time grace: We understand that things go wrong. The first time you cancel or reschedule with less than 12 hours' notice, we will waive the forfeiture - no questions asked. This applies once per client account.

To cancel or reschedule, please use your client portal or contact us at booking@vccleanco.com or (854) 504-2620.

You agree to provide VC Clean Co. and its team members with safe and reasonable access to the property at the agreed time. If we are unable to access the property through no fault of our own (lockout, no-show), this will be treated as a cancellation with less than 12 hours' notice. You are responsible for securing valuables, pets, and any fragile or high-risk items prior to our arrival. We are not liable for damage to items that were not disclosed or appropriately secured.

If you are not satisfied with any aspect of your clean, please notify us within 24 hours of service completion. We will return to re-clean the specific areas of concern at no additional charge. Re-cleans must be requested in good faith and are subject to review. Refunds are at the discretion of VC Clean Co. and are not available for missed items that were not raised within the 24-hour window.

VC Clean Co. and all team members are fully insured. In the event of damage caused by our team during a service, please report it in writing within 48 hours of the visit. Claims reported after 48 hours cannot be verified and will not be considered. Our liability is limited to the cost of direct repair or replacement of the damaged item, up to a maximum of the value of the service provided. We are not liable for pre-existing damage, normal wear and tear, or damage arising from improper installation or fragility not disclosed before the service.

You may create a client account to manage your bookings, view service history, and access photos and notes left by your cleaner. You are responsible for maintaining the confidentiality of your account credentials. VC Clean Co. will never ask for your password. Account data is retained in accordance with our Privacy Policy and applicable data protection laws.

With your consent, our team members may take before-and-after photographs during a service visit. These are uploaded securely to your client account for your reference. Photos may also be used internally for quality control. We will never use your home's photos in marketing materials without your explicit written permission.

For short-term rental clients, all services - including minor repairs and maintenance - require your explicit pre-approval before work is carried out. We will contact you via your preferred communication method for approval. Repairs are facilitated as a convenience and do not carry a workmanship warranty. Costs for materials used in repairs are billed separately at cost.

Commercial clients with medical, clinical, or food-service properties may be subject to additional pricing based on regulatory cleaning requirements and the presence of hazardous or biological waste. All commercial services are subject to a separate written service agreement. Commercial contracts require 30 days' written notice to cancel.

Payment is due on completion of each service unless a recurring billing arrangement has been established. We accept all major credit and debit cards. Invoices not settled within 7 days of the service date will incur a late fee of 1.5% per week. VC Clean Co. reserves the right to suspend services on accounts with outstanding balances.

We collect and process personal data only as necessary to provide our services. We do not sell your data. For full details, please refer to our Privacy Policy at vccleanco.com/privacy.

Our Sens Rewards program lets you earn points and credits on eligible spending. Participation is open to all registered clients and is free.

Earning points: You earn 1 point for every $1 spent on completed cleaning services, plus a 50-point bonus on each recurring visit. Points are awarded after a service is completed and paid in full. Promo, discounted, or comped services may earn reduced or no points at VC Clean Co.'s discretion.

Point expiry (12-month calendar limit): Points are NOT a rolling-forever currency. Each batch of points expires at the end of the same calendar month, 12 months after it was earned. For example, points earned in January 2026 remain usable through January 31, 2027 and expire on February 1, 2027 - they do not roll over and are not reset on a fixed calendar date. Any points not redeemed before their expiry date are forfeited. Redeeming points (for credit or a free clean) always consumes your oldest active points first.

Membership tiers: Tier status (Bronze, Silver, Gold, Platinum) is based on your LIFETIME earned points and is permanent - it does not drop when you redeem points. Thresholds: Silver at 1,000 lifetime points, Gold at 2,500, Platinum at 5,000.

Redeeming points: 300 points can be converted to a $5 credit balance, redeemable against a future booking. Referral credits and loyalty credits cannot be combined on the same booking. Credit balances from redemptions or cancellation refunds expire 12 months after they are issued.

Referral program: Each client receives a unique referral code. When a referred friend completes their first paid clean, you receive a $25 credit and they receive $25 off that first clean. Referral credits cannot be combined with loyalty credits on the same booking. Referral codes are personal and non-transferable.

Platinum free Standard Clean: Platinum members (5,000+ lifetime points) may redeem 1,500 points for one free Standard Clean voucher, limited to one per rolling 12 months (measured from the exact redemption date - not a calendar-year reset). The voucher is valid for a Standard Clean only (no deep, move-in/out, commercial, or construction cleans), up to a maximum value of $200 - any overage is paid by the client. A minimum of 14 days' booking notice is required. The voucher is non-transferable, has no cash value, and cannot be combined with referral or other discounts.

Quarterly free add-on (Gold & Platinum): Gold members receive one free Essential add-on per quarter (up to $30 value); Platinum members receive one free Premium add-on per quarter (up to $50 value). Quarters reset on January 1, April 1, July 1, and October 1. Unused add-ons do not roll over to the next quarter.

Deep-clean campaigns: From time to time VC Clean Co. runs promotional deep-clean offers (typically twice yearly). Campaign discounts do not stack with recurring loyalty discounts - where both apply to a booking, the campaign discount takes precedence for that booking.

Program changes: VC Clean Co. may modify point values, tier thresholds, redemption rates, or perks at any time. Points already earned retain the expiry terms in effect when they were earned. We will notify you of material changes to the program by email or through your client portal.

VC Clean Co. may update these Terms and Conditions from time to time. We will notify you of material changes by email or through your client portal. Continued use of our services after changes take effect constitutes acceptance of the revised terms.

These Terms are governed by the laws of the State of South Carolina. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Horry County, South Carolina.