Question 1

How do I book a cleaning?

Accepted Answer

You can book online in minutes through our instant quote calculator on the homepage, or visit the Get a Quote page. You can also call us at (854) 504-2620.

Question 2

What is included in a Standard Clean?

Accepted Answer

Our Standard Clean covers all living areas, bedrooms, bathrooms, and the kitchen. We vacuum and mop floors, wipe down surfaces, clean mirrors, scrub sinks, toilets, and showers, empty bins, tidy countertops, and clean the inside of the microwave.

Question 3

What is included in a Deep Clean?

Accepted Answer

A Deep Clean is a full top-to-bottom service. Everything in a Standard Clean, plus: inside the oven, inside the fridge, baseboards, light switches, door frames, window sills, and detailed bathroom tile scrubbing.

Question 4

What is your cancellation policy?

Accepted Answer

More than 24 hours notice: cancel or reschedule for free. Between 12-24 hours notice: 50% credit applied to your next booking. Less than 12 hours notice: the full booking fee is charged. First-time clients receive a one-time grace on late cancellations.

Question 5

Do you bring your own supplies and equipment?

Accepted Answer

Yes, we bring everything - cleaning products, mops, vacuum cleaners, and all specialist tools.

Question 6

Are your cleaners background-checked?

Accepted Answer

Every team member goes through a multi-step process: a written application, phone screening, video interview, a thorough background check via Checkr, and a paid half-day orientation before their first solo job.

Contact Us

Send Us a Message

Frequently Asked Questions